Terms & Conditions
Tropic Trade terms and conditions for buyers and sellers. Understand your rights, dispute handling, chargeback policy, and more.
Last updated 2026
01. Acceptance of Terms
By accessing or using Tropic Trade ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, do not use the Platform. Continued use of the Platform constitutes acceptance of any updates made in accordance with Section 14.
02. Platform Role & Limitation
Tropic Trade is a marketplace platform that connects buyers and sellers. We are not a party to any transaction between users. We provide the technology, escrow, and communication tools that facilitate transactions, but we do not own, store, ship, or handle any physical goods, nor do we provide the services listed by sellers. All transactions are directly between the buyer and the seller.
03. Seller Responsibilities
Sellers are solely responsible for the accuracy of listings, pricing, item condition, and availability. Shipping and delivery is the seller's sole responsibility — Tropic Trade does not ship, deliver, or arrange logistics on behalf of any seller. Sellers must ship to the address provided by the buyer and provide tracking information where applicable. Sellers offering services must complete those services as described and agreed with the buyer. Failure to deliver, misrepresentation of items or services, or any form of deceptive conduct may result in account suspension, withheld payouts, and permanent removal from the Platform.
04. Buyer Responsibilities
Buyers must provide accurate delivery and shipping information when placing an order. Upon receiving a physical item or upon completion of a service, buyers must inspect the item or service promptly and confirm receipt or service completion to release escrow funds. False claims of non-receipt, deliberate delays in confirming delivery, or frivolous disputes may result in account suspension and forfeiture of access to the Platform.
05. Escrow & Payment Processing
All payments made through Tropic Trade are held in secure escrow until the buyer confirms satisfaction with the received item or completed service. Funds are released to the seller only after the buyer confirms receipt or service completion. If the buyer does not take action within the applicable resolution period, funds will be automatically released to the seller. Tropic Trade fees are calculated and deducted at the point of sale and are clearly displayed before a transaction is completed.
06. Dispute Handling
If a buyer and seller cannot agree on a resolution, either party may escalate the matter to Tropic Trade for mediation. Both parties must first attempt good-faith resolution through in-app conversations. Tropic Trade will review all evidence submitted — including messages, photographs, tracking information, and timestamps — and make a final and binding decision. We reserve the right to refund the buyer, pay the seller, or split the held funds as we see fit based on the evidence. Fraudulent or abusive dispute behaviour will result in a permanent ban from the Platform.
07. Chargeback Policy
If a buyer initiates a chargeback with their bank or card issuer, the buyer's account will be immediately suspended pending investigation. Tropic Trade will contest chargebacks using full transaction evidence, including conversation logs, delivery proof, and escrow records. Buyers who file chargebacks waive their right to use the Platform. If a chargeback is found to be fraudulent, the buyer is liable for all associated costs, including chargeback fees and legal costs. Sellers who are victims of fraudulent chargebacks will be compensated from the buyer's frozen funds where possible.
08. Prohibited Conduct
Users may not engage in fraudulent listings, fake reviews, or any form of scam activity. The listing of illegal items, weapons, drugs, counterfeit goods, or any item prohibited by applicable law is strictly forbidden. Harassment, abuse, or intimidation of other users will not be tolerated. Off-platform transactions designed to avoid Tropic Trade fees are monitored and constitute a violation of these terms. Any violation of this section will result in immediate account termination and forfeiture of any pending funds held on the Platform.
09. Fees
Tropic Trade charges fees as displayed at the time of listing or sale. All fees are non-refundable except where a dispute is resolved in the buyer's favour and a refund is issued. We may change our fee structure with 30 days notice, communicated via email or in-app notification.
10. Account Suspension & Termination
We reserve the right to suspend or terminate user accounts at our discretion. Grounds for suspension or termination include, but are not limited to: violation of these terms, fraudulent activity, chargebacks, abuse of other users, or prolonged inactivity. Upon termination, pending transactions will be handled on a case-by-case basis. Terminated users may not create new accounts without prior written consent.
11. Limitation of Liability
Tropic Trade provides the Platform on an "as is" basis. We are not liable for failed transactions, shipping issues, item quality, or service disputes beyond the transaction value held in escrow at the time of the dispute. Our maximum liability to any user is limited to the total fees paid by that user in the specific disputed transaction. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform.
12. Indemnification
You agree to indemnify and hold Tropic Trade, its affiliates, officers, and employees harmless from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from your use of the Platform, your listings, your conduct toward other users, or your violation of these terms.
13. Governing Law
These Terms and Conditions are governed by the laws of Jamaica. Any disputes arising from these terms or your use of the Platform shall be resolved exclusively in the courts of Kingston, Jamaica.
14. Changes to Terms
We may update these Terms and Conditions from time to time. Material changes will be communicated with at least 30 days notice via email or in-app notification. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated terms.
15. Contact
If you have any questions about these Terms and Conditions, please contact us at legal@tropictrade.com.